Make an informal challenge
If you have received a PCN on your vehicle, or for driving in a bus lane, you can make an informal challenge up to 28 days after a PCN is issued.
You cannot make an informal challenge against a moving traffic or postal PCN.
If you make an informal challenge within the first 14 days from the date of issue, you will receive a discounted rate if your challenge is unsuccessful.
If you challenge the PCN outside of the 14 days you must pay the full amount of the PCN if your challenge is unsuccessful.
To make an informal challenge complete the PCN informal challenge form and explain to us why you want to challenge it.
We will investigate the points raised and make a decision as to whether or not the PCN must be paid. We aim to let you know as soon as we can.
It can take up to 28 days to process your challenge. Please only chase a response if it's been 30 days or longer since you submitted it.