What happens to your application

We’ll tell you that we’ve received your application within 10 working days.

We’ll then try to confirm when you lived in or visited a Lambeth children’s home or Shirley Oaks Children’s Home. We will do this by checking against the records and data that we have.

If we cannot do this, we may need to contact you for more information.

If you’re applying for an Individual Redress Payment, we may also need to review your care records. However, you do not need to apply for your care records before submitting your application.

When you can expect a decision

Harm's Way Payment

We’ll aim to review your application and make an offer within 30 working days of telling you that we’ve received it.

Individual Redress Payment

If you need to have a medical assessment, where possible we’ll arrange an appointment with a medical expert within 30 working days of telling you that we’ve received your application.

Once we get the medical report back (within 12 weeks of your medical assessment), we’ll aim to make an offer to you within 30 working days.

Who deals with your application

The council’s Redress team will deal with your application.

If you’re applying for an Individual Redress Payment, our scheme solicitors (Kennedys LLP) will also deal with your application.

Asking for an update

If you want an update about your application after you’ve submitted it, contact:

  • your solicitor (if you’ve used a solicitor)
  • the Redress team (if you’ve applied directly yourself)

Contact the Redress Team

Phone: 020 7926 6980

Email: redress@lambeth.gov.uk

Lambeth Redress Scheme
PO Box 747
Winchester
SO23 5DP
Please write ‘Strictly Private and Confidential’ on the envelope.

What happens to your personal data

We treat all the information and personal data you give us as confidential.

This means we only use your information to deal with your application in these ways:

  • to make redress application decisions
  • to prevent fraud
  • to tell the Department of Work and Pensions that we have made a payment to you
  • to produce statistics and reports, for example, about the numbers of applicants or where they live - data is anonymised where possible

We will not pass on any information that you give us to any organisation except for the reasons above or if:

  • we’re required to by law
  • someone may be at risk