Official updates on the scheme

Impact of coronavirus on the scheme

At present we are continuing to process all redress applications as normal and there is no current impact on the service. Should the situation change updated information will be provided on this page.

  • To ensure applications continue to progress smoothly during this period, and to protect applicants we have arranged for medical experts to offer medical appointments via video link rather than face to face meetings. For those applicants that require a medical assessment this option will be offered at the time, and the option of a face to face meeting is still available if both the applicant and the medical expert wish (subject to any further government restrictions on social distancing that may be imposed).
  • We recognise during this difficult period that some applicants may require access to funds before their Individual Redress application has been fully concluded and applicants can request an interim payment to be made against any Individual redress entitlement. Requests for interim payments will be considered on a case by case basis and applicants should contact either their legal representative or the redress team (if not legally represented) to request consideration of an interim payment.
  • Access to all of the non-financial advisory services such as housing, welfare benefits, further education and work, and the counselling service are all still available. Please bear in mind that the current situation will have an impact on what support can be provided (for example all educational establishments are closed), but the teams are available to provide advice where possible. When making a request for an advisory service, please be very specific about the support/advice needed in order to be directed to the appropriate team.

The restrictions imposed as a result of the COVID pandemic have affected our ability to deliver certain aspects of the non-financial support available as part of the Redress Scheme.

  • Letters of apology: We are currently unable to provide a hand signed version of apology letters, but will offer an electronic version of the letter whilst restrictions continue. We will of course provide a hand signed version once we are again able to do so.
  • Face to face meetings with senior members of the council: It is not currently possible to offer face to face meetings. However, we are able to offer meetings via video link. Alternatively applicants may choose to wait until a time in the future when it will be possible to again offer the meetings face to face.
  • Our Subject Access Team are continuing to process applications from people who wish to access their care records, however, there may be some delay in processing these or new requests. We will update anyone affected directly or via their appointed representative.