Report a missed collection
Sometimes bins cannot be collected on your normal collection day if the collection crew cannot get to your property. This could be because the road is closed or other vehicles have blocked access. Usually, our evening crews will try to collect your waste later.
If your waste has not been collected by the following morning, please report it and we'll reschedule collection for the next working day.
You can only report a missed collection within 2 working days.
If you report it more than 2 working days after your collection day, it'll be collected the following week on your usual collection day.
If the missed collection was not our mistake
We will not return if the missed collection was not our mistake. For example, if your bin:
- was not left for collection at the front of your property
- contained waste that should be in a different bin
- was over-filled, preventing the lid from closing
In these cases, you'll have to wait for your next collection day.