Right to repair
The Right to Repair scheme gives secure tenants a legal right to have these repairs done within a set timescale.
If we do not meet the target times, you can ask us to get another contractor to do the work within the same length of time. If the work is still not done, you may be entitled to claim compensation. Alternatively, you can appoint your own contractor to do the work and we will pay for it. Your tenancy agreement will say whether you are a secure tenant.
Your Right to Repair only applies to repairs on the government's list with a value of £250 or less. For details of qualifying repairs under the Right to Repair scheme, see the repairs manual.
You must let the contractor in, and you must give them extra time to do the repair if a special part is needed.