Trading Standards

Use this guide to find out more about Lambeth’s Trading Standards service and how to make a consumer complaint.

No Cold Calling Zones

Our Trading Standards team have worked with residents to designate a number of areas in Lambeth as No Cold Calling Zones (NCCZ).

A NCCZ is an area where residents have stated that they do not wish to receive unsolicited visits (cold calls) to their homes. They are primarily intended to act as a deterrent to rogue traders and distraction burglars, and are a declaration to those involved in cold calling that residents will report suspect activities to Trading Standards.

If you are having building or repair work done, and you were not given any paperwork explaining your cancellation rights before the work started, you can report your concerns to us and we will investigate.

NCCZ zones

If you are a business calling door-to-door in Lambeth, you can check which areas are in the NCCZ zone using the maps below:

Report cold calling in a NCCZ

If you live in an NCCZ and are approached at your doorstep, you can report the matter to us.

Making your street a NCCZ

If you would like your street to be a designated NCCZ  you will first need to form a Neighbourhood Watch. Once this is done you can contact us to discuss the possibility of becoming a NCCZ.