Report a missed collection
Sometimes bags cannot be collected on your normal collection day if the collection crew cannot get to your property. This could be because the road is closed or other vehicles have blocked access. Usually our evening crews will try to collect your waste later.
If your waste has not been collected by the following morning, please report it. If we missed your collection by mistake, we'll reschedule collection for the next working day after you report it.
You can only report it within 2 working days. After this, you'll have to wait for your next collection.
If you have put the wrong items in your garden waste bag, it will not be collected and you cannot report this as a missed collection