Rent repayment orders (RRO)
Tenants and former tenants can reclaim up to 12 months' rent with a rent repayment order (RRO) if the landlord has committed a housing-related offence, more information can be found on Shelters webpage.
A tenant can make an application to the First Tier Tribunal (FTT) for a RRO and this should be made as soon as possible.
Tenants can get help with their application from a Citizens Advice Bureau, a student union or other organisations offering housing advice.
The laws protecting tenants still apply and a landlord has no right to make a tenant leave their home because they are applying for a RRO.
Please note: only private tenants and the council can apply for RROs, this is not available to council tenants or tenants of housing associations or arms length management organisations.
If a tenant receiving housing benefit/universal credit makes an application for a rent repayment order the money will be awarded to the council.