Give feedback about our pest control service

Please give your feedback and suggestions about how we operate and can improve our service. You don't have to answer all the questions but the more you do, the more you help us improve our service.

We will only use this data to analyse our performance. It will not be shared or used for any other purpose. Your personal details will not be shared with any other department. Our Customer Care team may contact you if you have had a problem with our service and have selected the option for us to contact you regarding your experience.

Read our privacy notice.

What date did you contact us for pest control?

If you're not sure, a rough guess is fine.

What treatment did you contact us about?

For example: Rats, mice, cockroaches, wasps, insect removal, dead animal removal, pest-proofing...

Other - please give more information (Optional)

How did you hear about us? (Optional)

Google/other search engine

Council website

Social media

Recommendation from friend or neighbour

Other

How easy was it to find the Pest Control page on our website? (Optional)

Very easy

Easy

Nuetral

Difficult

Very difficult

Do you have any comments about how you heard about us? (Optional)

Did you call and speak to one of our customer care team (9am-5pm)?

Yes

No

How quickly was the call taken? (Optional)

Very quickly

Rang for a minute

I was on hold for a while

I was waiting for a long time or it rang off

How helpful was the call operator to deal with your enquiry? (Optional)

Very easy

Easy

Neutral

Difficult

Very difficult

Do you have any comments about your call with us? (Optional)

How quick and easy was the payment process? (Optional)

Very easy

Easy

Nautral

Difficult

Very difficult

Do you have any comments about the payment process? (Optional)

How well did you understand everything that was explained to you by the call operator about our service? (Optional)

Very well

Well

Neutral

Badly

Very badly

Do you have any comments about how the process was explained to you? (Optional)

Did you feel you were sent enough information about what you needed to do before the Pest Control Officer arrived? (Optional)

Yes

No

How long were you told you needed to be available for on the day of your visit/treatment? (Optional)

1 hour

2 hours

4 hours

The whole day

Were you sent a text message or a phone call 30-minutes before your Pest Control Officer arrived to tell you they were on their way? (Optional)

Yes

No

I can't remember

How would you rate your experience with your Pest Control Officer? (Optional)

Very good

Good

Neutral

Bad

Very bad

Do you have any comments about your experience with your Pest Control Officer? (Optional)

How would you rate the success and quality of your pest control treatment? (Optional)

Very good

Good

Nuetral

Bad

Very bad

Do you have any comments about the quality of your pest control treatment? (Optional)

What do you think we can do to improve our products and services? (Optional)

Would you buy from us again?

Yes

No

Do you have any comments about buying from us again? (Optional)

If you received treatment during the last 6-months. Did our Pest Control Officer wear a face mask and try to keep 2-metres from you during the visit? (Optional)

Yes

No

I can't remember

Please give any additional comments or feedback you have: (Optional)

Are you happy for one of our Customer Care team to contact you if you have experienced any problems?

Yes

No

Full name (Optional)

Email address (Optional)

Telephone number (Optional)

Would you like to be kept informed of Lambeth Council updates and details on our services?

Yes, I would like to opt-in

No, I will opt-out