This page only contains information about tenant account.
We want as many people as possible to be able to use this website. You should be able to:
- zoom in up to 400% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
- use the site in plain text format (without styling)
You should also be able to select a language to get a page translated using Google’s translation service in the website footer. This is a machine-based translation service, so we can't guarantee the accuracy or the sense of any given translation.
We’ve also made the website text as simple as possible to understand. AbilityNet has advice on making your device easier to use if you have a disability.
We aim to make this site easy to understand. If you have difficulty understanding any of the content, please contact us at email@example.com.
How accessible this website is
We know some parts of this website aren’t fully accessible:
- Some images don’t have a text alternative.
- The site loses focus when using a keyboard to navigate guide pages.
- Heading structure needs amending on some of the pages.
- The PDFs that you can download on this website are not accessible therefore not read by screen reader software.
- Some pages have redundant links - i.e. adjacent links go to the same URL.
- Some nearby images have the same alternative text.
- Very low contrast between text and background colours in a few instances.
Navigating the site without using a mouse
You can move between links using the 'Tab' key on the keyboard. To tab through the links in the opposite direction, key 'Shift+Tab'. Once a link is highlighted, key 'Enter' to follow the link.
We haven’t fixed the size of the text on the website so you can alter the font size on the screen to make it easier to read.
There are a number of ways to change the text size in your browser, the easiest way is to follow these steps:
- hold down the ctrl key and press the + / – key
- press Apple and the + / – key. To return the text to its original size, press Apple + 0
- select the ‘View’ menu
- select Zoom
- click on Zoom text only and then hold down the ctrl key and press the + key
It is also possible to increase or decrease the size of the text by holding down the ctrl key whilst using the scroll wheel on the mouse.
- select the ‘View’ menu
- select the ‘Text Size’ option from the menu
- click on the text size you want to view
- select ‘settings’ from the menu
- under ‘reading view font size’ select the font size you want
You can set your web browser to ignore the colours that we have used on this website. You can ask your browser to use your own preferred colour scheme when viewing this site.
- change the colours for Chrome
- change colours for Safari
- change the colours for Firefox
- change colours for Internet Explorer
- change colours for Microsoft Edge
What to do if you cannot access parts of this website
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, email firstname.lastname@example.org.
We’ll consider your request and get back to you within 10 working days.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, email email@example.com or call 020 7926 1000.
It would be helpful if your e-mail contained the following:
- The URL(s)(web address) of the page(s) that you are having difficulties with.
- How you are accessing the site, for example on your phone, on a laptop, on a tablet.
- If on a laptop or tablet, which browser you are using, for example Firefox, Internet Explorer, Chrome or Safari.
- The nature of your disability, if any.
- A description of the problem.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Contacting us by phone or visiting us in person
We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.
Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.
Contact us using BSL sign language
You can contact us using British Sign Language (BSL). This service will connect you to an online professional BSL interpreter and you can tell them you are calling Lambeth council. Find out how to contact us using BSL sign language.
Technical information about this website’s accessibility
Lambeth Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.
Non accessible content
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
- Some images don't have a text alternative, so people using a screen reader can't access the information. This fails WCAG 2.1 success criteria 1.1.1 (non-text content). We aim to fix it by September 2021.
- Header nesting needs amending on some of the pages. This fails WCAG 2.1 success criteria 2.4.6 headings and labels (AA). We aim to fix it by September 2021
- The PDFs on this website are not accessible therefore not read by screen reader software. This doesn’t meet WCAG 2.1 success criterion 4.1.2 (name, role value). We aim to fix it by September 2021.
- Some pages have redundant links - i.e adjacent links go to the same URL. We aim to fix it by September 2021.
- Some nearby images have the same alternative text. We aim to fix it by April 2021.
- Very low contrast between text and background colours in a few instances. We aim to fix it by September 2021.
Content that’s not within the scope of the accessibility regulations
We don't embed videos or maps on any forms in Tenant Account. If this changes, we will ensure they are accessible or provide an accessible alternative.
How we tested this website
This website was last tested on 30 September 2020. The Lambeth web team carried out the testing, with the help of accessibility testing browser plugin WAVE.
What we’re doing to improve accessibility
We are working with the supplier, Northgate, and following WCAG guidelines to work towards being fully compliant with WCAG 2.1 AA success criteria. We will do this by September 2021.