If you've been sent a canvass notification letter
The canvass notification letter we've sent you tells you whether or not you need to respond.
If your letter tells you to respond and you have not done so, we may need to send you a reminder, phone you to confirm details or visit your address.
If you have no changes to make
You'll need the two-part security code printed on the form to respond.
If you need to make changes
If you cannot respond online, you can also respond by:
- SMS – text NOCHANGE followed by both parts of the security code to 80212 (standard charges apply)
- Telephone – call 0800 197 9871
Respond using the paper form
If the form you were sent says ‘canvass form’ at the top, you can make changes on the paper form and send it back to us in the pre-paid envelope provided instead of doing it online.