Community feedback methodology
Low traffic neighbourhoods are part of our vision for a transport network which is inclusive and has a positive impact on quality of life and the environment. It is important that we are able to balance the needs of our diverse community, so we wanted to understand initial perceptions of the LTNs.
Due to the need to act swiftly and Covid restrictions our ability to engage was limited, however we did carry out a number of initial engagement exercises.
We gathered feedback in a variety of formats, including:
- speaking to statutory consultees such as the emergency services
- we undertook some face-to-face engagement with local stakeholders
- we undertook virtual engagement with local groups
- we visited and spoke to local businesses
- we heard from local action groups
The community could engage with us by:
• phone, the number for which was advertised on the letter and on posters throughout the neighbourhood
• through local representatives such as ward councillors and local MPs
When using experimental traffic orders there is a formal objection period and all representations received are recorded for consideration by the decision maker. This constitutes the legal requirement for consultation. Nonetheless, in addition we are committed to holding a non-statutory public consultation before deciding on the future of the scheme.
Feedback via councillors, our online consultation platform and public enquiries have been analysed by officers. All qualitative data received between 22-09-2020 through 14-01-2021 was analysed including:
- 400 respondents who made 480 comments on the Tulse Hill low traffic neighbourhood Commonplace
- all comments were analysed by theme, traffic filter and sentiment
Email and telephone
- 136 individual correspondence
- all emails to the firstname.lastname@example.org are assigned to an officer
- emails were recorded by summary, themes covered and any location specific details
- where necessary, site-specific improvements were raised with project managers
- any equalities concerns identified were recorded as part the Equalities Impact Assessment monitoring
External sources of feedback
- external sources of feedback such as petitions and independent surveys like the survey commissioned by Tulse Hill Labour have also been taken into account in the analysis
These sources of feedback have been used to analyse the benefits, concerns and suggested improvements for each traffic filter and the scheme as a whole.