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Bulky waste

Find out how to arrange collection of large household items that cannot be reused or recycled.

Prepare for your collection

Check how to prepare your bulky waste, to make sure we're able to collect it:

  • securely tie together any loose items, like wood, or put them in a strong bag - each bundle or bag must weigh no more than 14kg
  • roll up and tie any carpet or rugs
  • seal fridge and freezer doors shut, so that children cannot get inside
  • put your bulky waste outside by 6am on the day of your collection, but after 8pm on the night before your collection day
  • we'll only collect items listed and paid for on your booking

Our collections run up to 6pm. If your collection has not been made by this time, you can report a missed collection.

Where to put your bulky waste

If you have a front garden, put your collection:

  • inside your front garden
  • as close as possible to the boundary of the pavement and the garden entrance 

If you do not have a front garden:

  • put your collection on the pavement at the front of your property
  • make sure it does not block the pavement

If you live on an estate and have communal bins:

  • put your collection where your rubbish is usually collected from
  • make sure it does not block the shared bins, as this may delay the collection of your general rubbish
  • if your estate has a designated bulky waste collection point, please leave your items there

If you're unsure where to leave your bulky waste collection, call us on 020 7926 9000 for more information.