Travel policies and privacy notice

Lambeth Home to school/college transport policy for post-16 students 2020/21

Transport policy statement for young people aged 16-18 in further education, continuing learners aged 19 and those young people aged 19 – 24 (inclusive) with learning difficulties and/or disabilities


Local authorities do not have the same obligations regarding travel support for post-16 learners as they do for ‘eligible’ children of compulsory school age (i.e. children aged between 5 and 16 years old). There is no requirement, for example, for local authorities to provide free or subsidised travel support students of sixth-form age.

Local authorities have a duty to prepare and publish an annual transport policy statement which specifies the arrangements for the provision of transport, or other support, that the authority considers it necessary to make in order to facilitate the attendance of all person of sixth-form age receiving education or training at the relevant placement or institution.  The legal basis for this duty (the ‘sixth form-age transport duty’) can be found in Section 509AA of the Education Act 1996.

As a London Borough, Lambeth benefits from an excellent transport infrastructure and we envisage that this will meet the needs of the vast majority of our post-16 learners. There are also several sources of funding for specific vulnerable groups, such as young parents, which may assist with travel costs.

There may be some circumstances in which a post-16 learner believes that they will require additional travel support from the local authority in order to access education or training. In such cases, learners can apply to Lambeth to request travel assistance. Lambeth will assess all such applications, and will determine whether or not they consider it necessary to provide any assistance. Depending on the circumstances, there may be a charge for any provision made. Further details regarding applying for assistance, Lambeth’s criteria for assessing applications and the complaints and appeals procedures can be found in Sections 5 and 6 of this document respectively.

Scope of policy

1. Academic year: 1 August 2020 to 31 July 2021.

2. Learner residency: young people who are resident in Lambeth. Learners not resident in Lambeth or who are looked after by another Council, but live in Lambeth, should refer to the transport policy issued by their local authority.

3. Learner age: young people aged over 16 but under 19 as at 31st August 2020

4. Learning institution: Young people who are engaged in education or training at:

  • a school (including academies);
  • a further education institution (including sixth form colleges);
  • a local authority maintained or assisted institution providing higher or further education;
  • an establishment funded directly by the YPLA, e.g. independent specialist providers for learners with learning difficulties and/or disabilities;
  • a learning provider that is funded by the local authority to deliver accredited programmes of learning which lead to positive outcomes (this could include colleges, charities and private learning providers).

Available Support

1. Transport for London – free and discounted travel


Residents of London boroughs aged 16-18 and in full-time education or on a work-based learning scheme (at least 12 guided hours per -week on courses at level 3 and below) can apply for a 16+ Oyster photocard.

The card gives:

  • free travel on London buses and trams;
  • half adult-rate single fares on the tube, DLR and London overground;
  • child rate travelcard season tickets on the tube, DLR and London overground;
  • half adult-rate single fares on some national rail services;
  • child rate travelcard season tickets on national rail services.

Free travel is available until the end of the course or the academic year, whichever is earlier.

18+ Student Oyster

18+ Student Oyster photo cards are available to students who are aged 18 and over, and are attending a full-time course (and in certain circumstances a part-time course) at universities, colleges and schools registered on the TfL.

The 18+ student card gives 30% discount on bus, tram, tube, DLR, London overground and national rail travelcard season tickets.

Application forms are available from Post Office® branches throughout Greater London and areas that are served by the London bus, tube and overground networks.  For further details visit

18+ Travel Mentoring

Transport for London operate a Travel Mentoring scheme to support those aged 18+ to develop the skills and confidence to use public transport independently.  For further details visit

2. The 16 -19 Bursary Fund

From September 2011 young people who need some financial support to help them stay in education and training after age 16 can apply to their school, college or training provider for the new 16-19 Bursary fund.  For further information go to

The 16-19 bursary fund has two elements:

Guaranteed bursary:

Those most in need will be eligible for a bursary of £1200 a year. To qualify students must meet at least one of the following criteria:

  • in receipt of income support;
  • care leaver;
  • in care;
  • disabled student in receipt of both Employment Support Allowance and Disability Living Allowance.

Discretionary bursary:

Providers may use their discretion to distribute any remaining funds to young people in ways that best fit the needs and circumstances of their students. Bursary funds should be targeted

to young people facing financial barriers to participation, such as the costs of transport, book and equipment.

Providers have discretion to set policy, administer and allocate funds which best suit the needs of its learners. All organisations should have a 16-19 Bursary Fund policy which is available upon request. Applications should be made directly to the school, college or training provider.

If a learner feels aggrieved about how their request for a bursary has been handled, they should follow the school’s/college’s/provider’s standard complaints procedure.

For further information on the 16-19 bursary fund visit:


3. Care to Learn

The Care to Learn scheme can help with childcare costs while you study.

You must be aged under 20 at the start of your course.

For information on care to learn visit:

4. Support for learners with learning difficulties and/or disabilities

London Borough of Lambeth expects and would encourage most learners aged 16 to 18 to travel independently on public transport because of the beneficial effects this can have on the young person’s development.  However, we recognise that in some circumstances, additional assistance with travel may be required.

Applications will be considered from 16-18 year old students against the following criteria:

  • The learner has an EHCP
  • The learner is aged between 16 and 18 and is on a course of further education at a school, college or training provider.
  • The course is deemed to be suitable and will provide an educational benefit to the learner – as assessed by the learner’s transition adviser and/or an educational psychologist nominated by the Local Authority.
  • The learner has a disability or learning difficulty that would make it impracticable or dangerous for them to try to undertake a journey to school or college. Applications will be assessed based on the individual circumstances.

Independent Travel Training

Lambeth offer an Independent Travel Training scheme, which teaches young people the skills and knowledge required to travel independently.  Being able to travel independently is an important skill when preparing for adulthood, and opens many opportunities when

considering college and employment options.  Travel Training is adapted to the individual, but generally the scheme involves accompanying a young person on 1:1 basis on their usual home to school/college route, teaches the skills and knowledge required to make the step towards independence on public transport.  The training covers road safety, route planning, travel payments, safe places/people, and contingency planning in case things go wrong.


5) Applications and contacts

Applications should be made online via Lambeth Local Offer

We can also email or post a copy of the application if requested.

You can contact the team using the details below:

Telephone: 02079266839


Postal Address:                                

SEND Travel Assistance                       

London Borough of Lambeth         

PO Box 734                                       


SO23 5DG                                          

Applications are considered by senior officers at a fortnightly Panel, and we endeavour to consider all cases within 30 days of receipt.  Decisions letters will usually be posted, up to a week following Panel. If support is agreed, a member of the team will contact you by telephone to discuss arrangements. If you are unhappy with the decision you can follow the appeals process (see below)

It is the responsibility of parents/carers to ensure that application forms have been completed fully and received by the SEND Transport Team.  Incomplete applications may not be accepted and will cause delay to the request being scheduled for Panel.    

Parents and carers will be supported as necessary to ensure the correct paperwork is received and completed as required.  Please let us know if you require additional support.

At all times, including during the application process, it remains the legal responsibility of the parent/carer to ensure that their child attends school regularly.

Reviews and reapplications

Travel assistance will be reviewed regularly and changes to the offer of support may be made, in line with best value.  Whilst we endeavour to maintain consistency, there may be times when the transport provider and/or staff are reviewed and may be subject to change at short notice

If you are in receipt of travel assistance and there are any changes to your child’s SEN, disability or mobility, or to the usual arrangements, Lambeth SEND must be notified immediately.  If there is a significant change in circumstances i.e. a change of address or change of school placement, transport will need to be reapplied for and eligibility reassessed. 

Transport needs to be reapplied for prior to secondary transfer (even if there is no change of placement) and when a young person is moving into post 16 education. Applications should be made in the same way as above.

Please allow up to 30 days for applications to be processed.  This is particularly important if applying for travel support to commence at the start of the academic year (September). The team have a large volume of requests at this time of year and late requests may not be processed in the desired timeframe.

6) Appeals

London Borough of Lambeth follows the appeals process set out in the Statutory Guidance.

Stage One: review by a senior officer

If a parent is not happy with Lambeth’s decision regarding travel assistance, they have a right to request a review of the decision to be made by a senior officer to the person(s) who originally conducted the assessment.

The parent has 20 working days from receipt of Lambeth’s decision to make a written request for such a review. In their written request, the parent should detail:

  • why they believe the decision should be reviewed; and,
  • any personal and/or family circumstances they believe should be taken into consideration when the decision is reviewed.

An officer senior to the original decision-maker will then review the original decision. In most cases, we would anticipate this to take place within 20 working days of receipt of the parent’s written request. However, in a very complex case, we reserve the right to take more time to conduct the review.

After reaching a decision, the senior officer will send the parent a detailed written notification of the outcome of their review. This will set out:

  • the nature of the decision reached;
  • how the review was conducted;
  • information about other departments and/or agencies that were consulted as part of the process;
  • what factors were considered;
  • the rationale for the decision reached; and,
  • information about how the parent can escalate their case to stage two if they are still not satisfied with the outcome of their request.

Stage Two: review by an independent appeal panel

If a parent is not satisfied with the outcome of the first-stage review, they have the option to make a written request to escalate the matter to stage two. This must be made within 20 working days of receipt of the decision letter from the first-stage review.

Within 40 working days of receipt of the parent’s request, an independent appeal panel will consider written and verbal representations both from the parent and officers involved in the case. A detailed written notification of the outcome will be provided within 5 working days of the decision. This will set out:

  • the nature of the decision reached;
  • how the review was conducted;
  • information about other departments and/or agencies that were consulted as part of the process;
  • what factors were considered;
  • the rationale for the decision reached; and,
  • information about the parent’s right to put the matter to the Local Government Ombudsman.

The independent appeal panel members will be independent of the original decision-making process. They are not, however, required to be independent of Lambeth as a local authority. They will be suitably experienced to consider the specific issues in the individual case.

Further rights of appeal

If the parent does not consider the matter satisfactorily resolved after the second-stage review, they may have further rights of appeal.

If a parent considers that there was a failure to comply with the procedural rules, or that there were any other irregularities in the way the appeal has been handled, they have a right of complaint to the Local Government Ombudsman.

If a parent considers that the decision of the independent panel was flawed on public law grounds, they may apply for a judicial review.

7. Support for young people 19+

Young people with difficulties and disabilities who are 19 years old or older should contact  Lambeth’s Adult Social Care Department for consideration for travel support. All applications will be considered individually.

The Adult Integrated Disabilities Team

Telephone: 0207 926 3250


Postal address:

PO Box 734


SO23 5DG

SEND Transport Privacy Notice

This policy explains how the information we collect about you is used and your rights in relation to that information.

We work with children and young people who may be entitled to travel assistance because of their special educational needs and disabilities (SEND).

Travel assistance is not an automatic right, an assessment is always made of individual circumstances. We collect personal information via the travel assistance applications returned to us by parents, carers or from other internal council departments.

Your personal data is necessary for us to process your request for travel assistance. Whilst the majority of personal information you provide to us is mandatory, some of it is requested on a voluntary basis.

To comply with GDPR, we will inform you whether you are required by law to provide certain information to us; however, if you do have a choice where providing information is not mandatory, your explicit consent will be requested.

Controller DPO

Our controller Data Protection Officer (DPO) is the Head of Information Governance.

Contact the Data Protection Officer.

Information we collect

  • name, date of birth, gender, address, contact number, email address
  • details of parents or carers and additional emergency contact details
  • details of special educational needs and, or disabilities
  • educational provision
  • medical and health information
  • details of any risk factors
  • attendance, exclusions and behavioural information
  • details of transport requirement and days transport needed
  • information that other organisations tell us to help us understand your situation and needs to co-ordinate your transport services more effectively
  • written information about you in the form of assessments, support plans and reviews
  • any additional information about you given to us by your family and, or carers as part of the application process.


  • enable us to carry out the provision of travel assistance
  • establish eligibility for travel assistance in line with our policies and statutory guidance
  • comply with Department for Education and other government departments’ research and statistical returns
  • produce statistics and reports that inform planning and decision-making - for example audits and strategies to develop sustainable travel and transport infrastructure to ensure the needs of our service users are best catered for. Statistics are used in such a way that individual children or adults can't be identified from them
  • account for our decisions and investigate complaints
  • evaluate, monitor and make sure the service you receive is efficient and effective.

Lawful basis

  • when you, or your legal representative, have given consent
  • when it is necessary to perform our statutory duties under relevant legislation and associated statutory guidance
  • when it is necessary in a contract for the supply of services
  • if we need to establish, exercise or defend our legal rights, including protecting public interests or in the exercise of official authority
  • it is necessary to protect someone in an emergency
  • it is necessary to deliver health or social care services
  • for law enforcement purposes, prosecutions and court or tribunal proceedings.

How long will we keep your personal information

We will keep information about you and the services we provide on your record. There is usually a legal reason for keeping your personal information for a set period of time - this ranges from months for some records to decades for more sensitive records.

Following the relevant retention period, we will securely destroy the information. In line with common practice, this data will be retained for 35 years following closure of records.

If you would like to know more about how we store your data, please contact


  • education providers (for example schools, colleges and day-care providers)
  • Department for Transport, Department of Health and Department for Education and other agencies with whom we have a duty to cooperate with
  • other Lambeth Council teams so they can carry out their statutory roles and support our service (for example social care, housing, education, complaints, business intelligence, corporate finance, legal services)
  • transport contractors (taxi, bus and independent travel providers)
  • pre-paid financial services (where a reimbursement for travel costs has been agreed)
  • NHS
  • IT providers that support our transport functions (for example text messaging to parents and carers, and database and routing systems)
  • the First-tier Tribunal (Special Educational Needs and Disability)
  • relevant agencies and parties in relation to safeguarding and child protection matters
  • other local authorities (education, social care, relevant housing, employment and other services)
  • emergency and medical services (for example ambulance, school nurse or GP)
  • commissioned social care and/or health services


You have the right to access, rectify and delete personal information, in addition to other rights as explained in the full version of our privacy notice.

You have the right to contact us with a complaint if you’re unhappy with the way your personal data has been used.

We are committed to resolving complaints about our collection or use of personal information.

You also have the right to lodge a complaint with the ICO if this issue is not resolved. You may at any time control access to and use of your personal information by contacting the Controller DPO.

Such control will include the ability to see what information we hold and to opt out of any use of your personal information and to prevent disclosure to any third party except as required by law or the order of a court of proper jurisdiction.

Additional information

Please visit the full version of our privacy notice.