You can get help with making your application – for example, from a friend, relative, support group, social worker, or solicitor.
You can also contact the Redress team at Lambeth. We’ll be happy to answer any questions you have about the application process:
1. Using a solicitor
You can ask a solicitor to make your application on your behalf.
If you use a solicitor, we will pay some of your legal costs. How much will we pay depends on the type of application you make.
Costs of using a solicitor
Most solicitors handle applications to the Redress Scheme on a ‘no-win-no-fee’ basis.
No win no fee means:
- you’ll have to pay little or nothing up front
- your solicitor will only charge you a fee if your application is successful
Before using a solicitor, ask them how much they are likely to charge. You should also check if they plan to deduct any money from your compensation.
It’s possible that your solicitor may charge you more money than you get in compensation. You need to agree with your solicitor what would happen in that case.
Citizens Advice has information about finding free or affordable legal help. You can also get support and advice from Citizens Advice in person.
If we pay you a Harm’s Way Payment, we will pay fixed legal costs direct to your solicitor.
If we pay you an Individual Redress Payment, we will pay your ‘reasonable legal costs and expenses’.
If you or your solicitor disagree with us about how much of your costs we are willing to pay, the Independent Appeal Panel will decide the amount we should pay.
We will not deduct any legal costs or expenses from either your Individual Redress Payment or your Harm’s Way Payment.
How to find a solicitor
We cannot recommend a particular solicitor. The following organisations may be able to help:
Association of Child Abuse Lawyers
020 839 04701 (Tuesday and Thursday 10am to 1pm and 2pm to 4pm)
The Law Society
020 7320 5650 (Monday to Friday 9am to 5pm)
Local Law Centre
Citizens Advice Bureau
2. Social Worker support
We appreciate that the application process is not always easy and we are here to help.
If you have additional support needs, you can ask to be referred to one of our Social Workers.
Our Social Workers can guide you through the application process if this is helpful. They can also signpost you to other services that may be available to you in your area.
If you require the support of a Social Worker, please contact the Redress Team.
3. Other organisations that can help
These organisations can help with emotional support and advice, whether you have submitted an application to the scheme or not
0800 1111 (24-hour freephone)
0808 801 0331 (Monday to Thursday 10am to 9pm, Friday 10am to 6pm)
Rape and Sexual Abuse Support Centre South London
0808 802 9999 (daily 12pm to 2.30pm and 7pm to 9.30pm)
Rape Crisis (England and Wales)
0808 802 9999 (daily 12pm to 2.30pm and 7pm till 9.30pm)
08457 116 123 (24-hour freephone)
Shirley Oaks Survivors Association
Stop It Now
0808 1000 900 (Monday to Thursday 9am to 9pm, Friday 9am to 5pm)
The Survivors Trust
01788 550 554 (Monday to Thursday 10am to 4pm and 6pm to 8pm, Friday 10am to 4pm)
020 3598 3898 (Monday to Friday 10.30am to 9pm, Saturday and Sunday 10am to 6pm)
08 08 16 89 111 (24-hour freephone)
Oxleas NHS Trust
020 8301 8960 (Monday to Friday 9am to 5pm)