Complaints about council leaseholder insurance enquiries
If you are not satisfied with the way your enquiry was dealt with, then, quoting the policy number, please write to:
The Chief Executive, NIG
Bromley BR1 1DP.
If you are dissatisfied with their response, you may write to the Risk and Insurance section.
Where a leak has occurred from a leasehold flat causing structural damage to the property below, the proprietors of the damaged property should contact NIG on the claims helpline phone number:
- Phone: 0800 051 0233
For general advice you may wish to contact Risk and Insurance on 020 7926 9330.
As a leaseholder, you are covered for damage to your window or door glass. It is Lambeth Council’s responsibility, as the freeholder, to maintain the window frames and the roof.