COVID-19 information for residents in temporary accommodation

Lambeth Council views the safety of its staff and residents with the utmost importance. We’re providing the latest information on how tenants in temporary accommodation hostels can stay safe from coronavirus.

COVID-19 is an illness that can affect your lungs and airways. It’s caused by a virus called coronavirus. Below are details on how tenants in temporary accommodation hostels in Lambeth can stay safe during this pandemic.

What to do if you have coronavirus symptoms

If you think you might have the virus, the symptoms to look out for are:

  • fever and tiredness
  • a cough
  • breathing difficulties
  • muscle pain.

If you are a hostel resident and you become unwell with a new, continuous cough or a high temperature, you need to self isolate for seven days.

  • If you need clinical advice, you should go online to NHS 111 (or call 111 if they don’t have internet access).
  • In an emergency, call 999 if someone is seriously ill or injured, or their life is at risk. Do not visit the GP, pharmacy, urgent care centre or a hospital.
  • If you don’t have a place to self-isolate, please inform the hostel staff and move to a temporary area at least two metres away from other people. Where possible, stay in a separate area behind a closed door, with an open window for ventilation.
  • If you live with someone who is 70 or over, has a long-term condition, is pregnant, or has a weakened immune system, try to find somewhere else for them to stay for 14 days. If you have to stay at home together, try to keep away from each other as much as possible.

What to do if someone else in your hostel is showing signs of infection

  • If someone else in your hostel or shared accommodation has symptoms of coronavirus, such as a new continuous cough, or high temperature, and they are self-isolating in the accommodation, you will be advised on what to do by the hostel manager.

Contact details

Phone: 020 7926 6812


How to self isolate

If you are self-isolating in a hostel, you should:

  • stay in your room
  • avoid public places or using public transport
  • minimise visiting shared spaces, such as kitchens, bathrooms and sitting areas as much as possible
  • keep shared spaces well ventilated if possible
  • aim to keep two metres from other people
  • not share a bed with another person
  • use a separate bathroom if possible, but if you share toilet or bathroom facilities:
    • clean and disinfect the bathroom before it is used by anyone else
    • use the bathroom last
    • clean it thoroughly after using the facilities
    • use separate body and hand towels from other people
  • avoid using shared kitchens while others are present
  • take your meals back to your room to eat
  • use a dishwasher, if available, to clean and dry crockery and cutlery
  • not shake dirty laundry to help prevent spreading the virus through the air or leave dirty laundry in the washing machine
  • clean any areas you touch outside of your room with cleaning products.

Only people who live in the hostel should be there. You shouldn’t have any visitors during the isolation period. You may need food or post-delivery, but when receiving items they should be left outside your door.

How to reduce the risk of catching coronavirus

There are things you can do to help stop coronavirus spreading.

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands more often than usual. Do it for 20 seconds each time with soap and water or hand sanitiser, especially when you get home or into work, when you blow your nose, sneeze or cough or when you handle and eat food.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid contact with unwell people.

Get the latest information on Lambeth Council's response to the coronavirus.