Your rent

Use this guide to help you find information about paying your rent.

Rent credit refunds

If your account balance is significantly in credit, you can ask us to refund you the credit.

We will carry out a series of checks on your account and housing benefit before approving your refund.

We will check the following if:

  • you have any outstanding debt with Housing Benefit
  • you owe any money on a garage account
  • the credit in your account is as a result of a discretionary payment intended to support you with your rent.

If any of the above applies, we will use your credit to pay these debts first, or may refuse your refund.

If you are entitled to have your rent credit returned, we will pay it back into your bank or building society account.

To find out more about getting a refund of credit on your rent account, send an email to