Emotional support and urgent counselling during Covid-19

The disruption caused by coronavirus may have long-lasting effects on many people’s stress levels, mood and outlook. It’s more important than ever to look after your mental health. The following services can help you do that.

If you are having a difficult time or struggling to cope

South London and Maudsley NHS Trust (Slam) have a local 24-hour mental health crisis line. Call 0800 731 2864 (Option 1).

Samaritans provide urgent emotional support over the phone and by email. Call 116 123, 24 hours a day, or email jo@samaritans.org.

Lambeth Single Point of Access, run by Slam, can help you access the right service for your needs, including a crisis outreach service if appropriate. Call 0800 090 2456, 9am to 5pm Monday to Friday. 

The Listening Place provides socially distanced face-to-face support sessions for those who feel life is no longer worth living. Appointments are available in several locations in central London, 9am to 9pm, 7 days a week. Call 020 3906 7676

Mind is a national mental health charity, and their Infoline provides an information and signposting service for how and where to get help near you. Call 0300 123 3393, 9am to 6pm Monday to Friday or text 86463.

If you have lost a loved one

Cruse Bereavement Care offers support, advice and information to people of all ages after the death of someone close. Grieving has been more difficult than ever during Covid-19. Cruse Bereavement Care has shared the experiences of others and information on bereavement during Covid-19 here

Their helpline, staffed by bereavement volunteers, is also available if you want to talk. Call 0808 808 1677, Monday and Friday 9.30am to 5pm, Tuesday to Thursday 9.30am to 8pm, weekends 10am to 2pm. 

If you feel socially isolated

Age UK Lambeth’s MYcommunity gateway service can link you to ‘Connect Lambeth’ services. These services include welfare and support calls and virtual or telephone phone events for people who are experiencing social isolation. Welfare advice and support is also included. Call 0333 360 3700, Monday to Friday, 10am to 4pm, or email mycommunity@ageuklambeth.org.

If you have been told to self-isolate due to Covid-19 and would like emotional support, you can call Lambeth’s Stay home safely support service helpline for assistance. 

If you want to talk about your drug or alcohol use

Narcotics Anonymous is a support community for people who have, and have had, problems with drugs. Call the helpline on 0300 999 1212, 10am to midnight, 7 days a week.

Lambeth Drug and Alcohol Treatment Consortium offers treatment and recovery advice and support by phone and online. Call if you need to talk, for you or someone you know – 020 3228 1500 for treatment referral, or 020 7095 1980 for recovery support.


Switchboard is a confidential helpline for, and staffed by, LGBT+ people to discuss whatever you feel. Nothing is off limits. Call 0300 330 0630, 10am to 1pm, 7 days a week.

Caring for someone with a long-term condition

Carer’s Hub Lambeth offers support to unpaid carers living in the borough, or caring for someone living in the borough. They support carers from the age of 5 upwards. Call 020 7501 8970 or email connect@carershub.org.uk for adult carers and general enquiries. For young carers, call 020 7501 8972 or email youngcarers@carershub.org.uk.

For updated information on dementia-related support services and Covid-19, see the Dementia section on our website.

Mental wellbeing apps 

Good Thinking provides digital mental wellbeing support for London. This includes free NHS-approved apps to help you deal with stress, anxiety, low mood, poor sleep and other concerns. Find out more at good-thinking.uk/coronavirus.