Advice for people who are clinically extremely vulnerable to COVID-19

Guidance on shielding and protecting people who are clinically extremely vulnerable from COVID-19.

This advice applies to everyone in the borough who has been identified as clinically extremely vulnerable to covid-19. If you are in this group, you will previously have received a letter from the NHS or from your GP telling you this. You may have been advised to shield in the past.

From Tuesday, 5 January 2021 London is in lockdown. The advice is to stay at home as much as possible.

You can read the detailed guidance on how to protect yourself or someone you know who is clinically extremely vulnerable on GOV.UK.

For people who are identified as clinically extremely vulnerable this guidance:

  • Advises to only meet friends and family who are in your household or support bubble
  • Advises you to work from home where possible or to speak to your employer about alternative roles or work patterns temporarily. If there is no alternative your employer is required to take steps to reduce the risk of exposure
  • Advises to stay at home as much as possible
  • Advises to significantly reduce your shopping trips and encourages asking family, friends, or volunteers to assist instead.

Priority online shopping slots

During lockdown clinically extremely vulnerable residents are able to access additional support through registering with the National Shielding Service System.  This is a national service that enables you to access priority shopping slots for online supermarkets. Please register for the National Shielding Service System to access support (If you have previously registered you will remain able to access priority online shopping slots).

Additional support

If you or someone you know requires urgent support and cannot rely on friends, family or neighbours please see our Coronavirus (COVID-19) get urgent help for you or someone you know webpage.

The NHS is still open. All residents are urged to continue to access the NHS services that they may need including urgent and emergency services. You can easily access NHS services via the NHS App or