Changes to our services due to coronavirus

We remain committed to reducing the spread of coronavirus, so we have introduced a number of measures to protect mourners and staff at our cemeteries and funeral services.

We know that some of these changes will be difficult, however, we are doing everything we can to protect the public and reduce the spread of coronavirus.

Funeral services

From Monday 17th May 2021 there will be some changes to how we manage funerals across our sites.

  • To maintain social distancing, only 45 mourners may attend funeral services at Lambeth Crematorium and 60 may attend at West Norwood Crematorium. We can permit up to 60 mourners at any outdoor burial service.
  • This is subject to further controls and we ask mourners to wear masks where required and keep to social distancing when not in a bubble or household.
  • Burial chapels will re-open in June 2021.
  • Service books remain unavailable in our chapels.
  • We continue to not be able to allow families to backfill graves themselves.

If you are arranging a funeral with a funeral director, they will help you to plan the service based on these changes, and answer any questions that you might have.

These measures are subject to further revision as government guidance changes.

Offices closed to the public

Our offices remain closed to the public and we will resume appointment only from Monday 17th May 2021.

Cremated remains may be collected via strict appointment only.

We are contactable on 0207 926 4221 or 0207 926 7999 or

The crematorium buildings remain open at this time, this does include the memorial areas and the chapel lawn at West Norwood.

The Crematorium Book of Memories can be viewed online.

We regret that we continue to prioritise funeral enquiries and bookings at present. We kindly ask that if your query is non-urgent, you bear with us while we work through a backlog of administration.

Should you visit our sites?

Any mourner who is showing coronavirus symptoms should not attend the funeral due to the risk posed to others. Mourners should also follow the advice on social distancing when travelling to and from the funeral.

If you do attend our sites for any reason, please observe social distancing and take any litter home with you.

All cemetery grounds are currently open to the public during the normal advertised hours: 8.00am-6.00pm on weekdays, and 10.00am-6.00pm on weekends, until 31 October.

Please note last time of entry is 15 minutes before the advertised closing time so please plan your visit accordingly.

Public Toilets When Attending a Funeral

The toilets on site are open.

Face Coverings at The Crematorium and Burial Grounds

We expect and recommend that face coverings be worn when attending our indoor chapels, with the exception of those who cannot for medical reasons.

For further details on this, please see our Covid-19 guidance for visitors to council buildings.