Changes to our services due to coronavirus

We remain committed to reducing the spread of coronavirus, so we have retained a number of measures to protect mourners and staff at our cemeteries and funeral services.

Funeral services

There are no further changes to how we manage funerals across our sites.

If you are arranging a funeral with a funeral director, they will help you to plan the service based on these changes, and answer any questions that you might have.

Offices closed to the public

Our offices are closed except by appointment only.

Cremated remains may be collected via appointment.

We are contactable on 0207 926 4221 or 0207 926 7999 or

The crematorium buildings remain open at this time, this does include the memorial areas and the chapel lawn at West Norwood.

The Crematorium Book of Memories can be viewed online as well as onsite.

Should you visit our sites?

Any mourner who is showing coronavirus symptoms should not attend the funeral due to the risk posed to others. Mourners should also follow the advice on social distancing when travelling to and from the funeral.

If you do attend our sites for any reason, please observe social distancing and take any litter home with you.

All cemetery grounds are currently open to the public during the normal advertised hours: 8.00am-4.00pm on weekdays, and 10.00am-4.00pm on weekends, until 31 March.

Please note last time of entry is 15 minutes before the advertised closing time so please plan your visit accordingly.

Public Toilets When Attending a Funeral

The toilets on site are open.

Face Coverings at The Crematorium and Burial Grounds

We continue to recommend that face coverings be worn when attending our indoor chapels, with the exception of those who cannot for medical reasons.

For further details on this, please see our Covid-19 guidance for visitors to council buildings.