Follow the steps below to get help and support for the person you're working with.
- View the Age UK Lambeth MYcommunity Directory.
- Assess whether home products or equipment are necessary and, if so, consult AskSARA.
Assess whether this is a safeguarding issue. If so, report your concerns via the safeguarding adults form.
To make a standard referral, fill in the Adult Social Care referral form for professionals.
If you are referring an adult with a learning disability, fill in the Adult Social Care referral form for professionals ALD.
You can also request an assessment by:
Only complete this step if you're unable to find what you are looking for in Step 1 or the person requires an assessment to determine their care and support needs.
Key safe code
If you are a care provider (health or professional service) and you would like your client's key safe code, the request needs to be made by email as we can't provide the key code over the phone, no matter what the situation is.:
If there are concerns for the client’s welfare, we suggest you call the emergency services.
If you have the contact details for a family member, we suggest you contact them, especially if they are local and they have their own set of keys.
For warden-controlled sites, the warden will be able to grant you access after carrying out the appropriate checks.