We've made every effort to make this site accessible and easy to use for everyone by supporting the latest version of browsers and operating systems.
You should be able to:
- zoom in up to 400% without the text spilling off the screen
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We aim to make this site easy to understand. If you have difficulty understanding any of the content, please contact us at email@example.com.
How accessible this website is
Parts of this website are not fully accessible. For example:
- Some images don’t have a text alternative.
- Some of the site can’t be navigated using just a keyboard.
- There is low colour contrast on some elements.
- Some heading levels are missing.
- Some elements can’t be used using just a keyboard.
Navigating the site without using a mouse
You can move between links using the 'Tab' key on the keyboard. To tab through the links in the opposite direction, key 'Shift+Tab'. Once a link is highlighted, key 'Enter' to follow the link.
We haven’t fixed the size of the text on the website so you can alter the font size on the screen to make it easier to read.
There are a number of ways to change the text size in your browser, the easiest way is to follow these steps:
Hold down the ctrl key and press the + / – key
Press Apple and the + / – key. To return the text to its original size, press Apple + 0
- select the ‘View’ menu
- select Zoom
- click on Zoom text only and then hold down the ctrl key and press the + key
It is also possible to increase or decrease the size of the text by holding down the ctrl key whilst using the scroll wheel on the mouse.
- select the ‘View’ menu
- select the ‘Text Size’ option from the menu
- click on the text size you want to view
- select ‘settings’ from the menu
- under ‘reading view font size’ select the font size you want
You can set your web browser to ignore the colours that we have used on this website. You can ask your browser to use your own preferred colour scheme when viewing this site.
- change the colours for Chrome
- change colours for Safari
- change the colours for Firefox
- change colours for Internet Explorer
- change colours for Microsoft Edge
What to do if you cannot access parts of this website
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, email firstname.lastname@example.org or call 020 7926 1000.
We’ll consider your request and get back to you within 10 working days.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, email email@example.com or call 020 7926 1000.
It would be helpful if your email contained the following:
- The URL(s)(web address) of the page(s) that you are having difficulties with
- How you are accessing the site, for example on your phone, on a laptop, on a tablet
- If on a laptop or tablet, which browser you are using, for example Firefox, Internet Explorer, Chrome or Safari
- The nature of your disability, if any
- A description of the problem
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Contacting us by phone or visiting us in person
We provide a text relay service for people who are deaf, hearing impaired or have a speech impediment.
Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.
If you would like information published by Lambeth Council in large print, Braille, audio tape, in pictures and symbols, or in a community language please call 020 7926 1000.
Technical information about this website’s accessibility
Lambeth Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.
Non accessible content
The content listed below is non-accessible for the following reasons.
Non compliance with the accessibility regulations:
- The Lambeth logo is missing alternative text. This fails WCAG 2.1 success criterion 1.1.1 (non-text content) and 2.4.4 link purpose (in context). We plan to add text alternatives for all images by December 2020.
- There is low contrast on the on the arrows for switching months on the calendar date picker. This is also on the days of the week text when choosing a day and timeslot for an appointment. This fails WCAG 2.1 success criterion 1.4.3 contrast (minimum). We plan to find an alternative to this by December 2020.
- There are missing form labels on some fields. This fails WCAG 2.1 success criterion 1.1.1 Non-Text Content, 1.3.1 Info and Relationships, 2.4.6 Headings and Labels, and 3.3.2 Labels and Instructions. We plan to have these items amended by December 2020.
- There is a missing fieldset on some radio button questions. This fails WCAG 2.1 success criterion 1.3.1 Info and Relationships, 2.4.6 Headings and Labels, and 3.3.2 Labels or Instructions. Our target date for these changes is December 2020.
- Some form labels are orphaned. An incorrectly associated label does not provide functionality or information about the form control to the user. This fails WCAG 2.1 success criterion 3.3.2 Labels or Instructions. We plan to have these items amended by December 2020.
- Some pages have a skipped heading level. There is a heading level 1, followed by a heading level 3. This fails WCAG 2.1 success criteria 2.4.6 headings and labels. We plan to have these items amended by December 2020.
- You can’t navigate to choose appointment times using only a keyboard. This fails WCAG 2.1 success criterion 2.1.1 Keyboard. This is a larger challenge as it’s associated with the calendar, we plan to fix this by February 2021.
How we tested this website
This website was last tested on 18 August 2020. The test was carried out by Stopford, using WAVE accessibility tool and manual testing.
What we’re doing to improve accessibility
We have monitoring in place to review the accessibility of the site on an ongoing basis. We use this monitoring to identify and fix any new issues that arise.
This statement was prepared on 7 August 2020. It was last updated on 21 September 2020.