Payments privacy notice

How we use your payment information. This covers payments made over the telephone, in person using Chip and Pin, as well as online payments.

We take your payment information in order to provide council services to you and for collection of lawful charges, such as council tax and business rates.

Your information will be held on our Income Management system. Only staff and third parties who are entitled to see the information, including our payment provider Capita Business Services, have access to it and they may only use it for the purposes stated.

We have strict security measures in place to prevent the alteration, loss or misuse of your payment information on our systems and operate to the Payment Card Industry Data Security Standard (PCI-DSS).

Information we collect

  • account or reference number
  • credit or debit card details
  • email address
  • name
  • address

Sharing Information

We will share payment information with other council departments and third parties to recover debt, allocate payment to accounts, or for provision of a service.

The information you give us may be used to maintain and improve the services which we deliver, this includes developing and upgrading the systems which we use to process your information.

We may also share information with the our auditors, central government departments or the police to protect public funds and detect and protect against fraud.


You have the right to ask the council for a copy of the information that is held on you. If you wish to make a request to see what data is held, contact ourĀ Data Protection Officer.

If you would like to know more, including about how we look after your information, please see ourĀ corporate privacy notice.