Make a complaint

We want to provide a good service to everyone but things can go wrong. If this happens we want to know about it so that we can put it right and learn from our mistakes.

Making a complaint

The easiest way to make a complaint is to use our online form.

When you make your complaint please tell us as much as you can about your problem, including:

  • what went wrong
  • when it happened
  • who you dealt with
  • any reference numbers you have
  • how you would like the matter resolved.

Please include your full contact details – name, address, e-mail and telephone number.

If you're complaining on behalf of someone else please include their details and signed confirmation that you have permission to act for them.

Complain online

We have dedicated forms for complaints about children's social care, housing management (council tenants and homeowners) and all other council services.

Please click on the correct link below:

Other way to make a complaint

If you want to talk to someone call us on 020 7926 9694.

If you'd prefer to put your complaint in writing please email complaints@lambeth.gov.uk or write to us at:

London Borough of Lambeth
PO Box 734
Winchester
SO23 5DG

You can also make a complaint in person to any member of council staff.