Making a complaint
The easiest way to make a complaint is to use our online form.
When you make your complaint please tell us as much as you can about your problem, including:
- what went wrong
- when it happened
- who you dealt with
- any reference numbers you have
- how you would like the matter resolved.
Please include your full contact details – name, address, e-mail and telephone number.
If you're complaining on behalf of someone else please include their details and signed confirmation that you have permission to act for them.
We have dedicated forms for complaints about children's social care, housing management (council tenants and homeowners) and all other council services.
Please click on the correct link below:
- Make a complaint about children's social care
- Make a complaint about housing management
- Make a complaint about another council service
Other way to make a complaint
If you want to talk to someone call us on 020 7926 9694.
If you'd prefer to put your complaint in writing please email firstname.lastname@example.org or write to us at:
London Borough of Lambeth
PO Box 734
You can also make a complaint in person to any member of council staff.