Make a complaint

We want to provide a good service to everyone but things can go wrong. If this happens we want to know about it so that we can put it right and learn from our mistakes.

We want to provide a good service to everyone but things can go wrong. If this happens we want to know about it so that we can put it right and learn from our mistakes.

Some simple issues are best handled as part of a service’s day-to-day business, rather than through our complaints process. You can usually resolve these quickly and effectively by contacting directly the service you are not happy with rather than having to wait 20 working days for a formal response.

You can speak to them by phone, write to them or report it online. Find the contact details for the service you need.

Some services also have separate appeals arrangements, which fall outside of the our complaints process. Common types of complaints that fall into this category are appeals against penalty charge notices, appeals against applications and planning enforcement; school admissions, housing benefit reviews and disabled Blue Badge appeals. See section 3 of the guide below for more details.

If you still want to make a complaint please follow the links below to find out more about our complaints process and how you can make a complaint to the council.