Premises within the borough that sell or supply alcohol, provide regulated entertainment or sell hot food or drinks between 11.00pm-5.00am (late night refreshment), must hold a Premises Licence (or, for members clubs only, Club Premises Certificate).
What you need to know
If you make a complaint, your details will be kept confidential and not be shared with any premises - or anyone linked to the premises - as part of any investigation carried out by the Licensing Team.
Complaints that we do not investigate
We are unable to investigate the issues relating to:
- crime and anti-social behaviour - these should be reported to the Metropolitan Police or to your local Safer Neighbourhoods Team
- planning consents - these should be reported to the Planning service at email@example.com
- fire safety - this is controlled by the London Fire Brigade under the Regulatory Reform (Fire Safety) Order 2005.
Licensing and Planning operate as separate regulatory regimes, and businesses carrying on licensable activities will require both a licence and appropriate planning consent before they are legally entitled to operate.
While the Licensing Act 2003 does include public safety and public nuisance within its remit, it is not the primary legislation in respect of these issues. In the first instance, issues should be reported to either our Health and Safety, Food Safety or Noise/Pollution teams or London Fire Brigade.